United Kingdom - EN Frequently asked questions
You can find your account number on your Boston Scientific invoice. If you don’t have it, please contact your sales representative or customer care.
Please confirm your account number and/or your order number. This information can be found on your Boston Scientific invoice or by contacting customer care.
Yes. The website is secure with an SSL (Secure Sockets Layer) certificate, meaning the information you input is encrypted and not accessible by third parties.
To review our policies, please visit our Privacy policy and Terms of use pages
Ordering directly through the website isn’t available yet. Please submit your orders through your sales rep or contact customer care.
We apologize that you are having technical problems, please contact us at ecommerceteam@bsci.com for any technical issues.
Customers will not be notified of a fulfillment delay. Please confirm shipment status on the portal or contact your sales representative for an estimated delivery timeframe.
You can view the full status of your order in the portal. Items on fulfillment delay will show as pending shipment, along with the estimated ship date..
We are extremely sorry that your product did not arrive as expected. Please contact customer care. for a resolution.
We partner with local carriers and freight companies to provide the most up to date tracking information, if the tracking appears incorrect or missing, please contact customer care.